Frequently Asked Questions

From opening hours to cloakroom services, learn everything you ever wanted to know about The Stitch Festival 2024.

For all ticket enquiries, please contact Customer Service by clicking the link here.

Admission tickets, VIP Packages and Workshops will be available to book in December 2024.

The show takes place at The Business Design Centre, Islington, London. The show can be easily reached by train, tube, bus, coach or car. Click here for full details on how to get to the show

No, workshop tickets do not allow you access to the show. Visitors must also purchase admission tickets in order to attend their workshop.

The venue has a dedicated car park (but there are also other public car parks located in close proximity to the Business Design Centre).

To use the car park at The Business Design Centre it is strongly recommend that you pre-book with the venue. Book your space here.

The Business Design Centre access is via the main entrance on Upper Street. There is a ramp for wheelchair users to access the main entrance. Once inside there are lifts for disabled users to access all the floors.

You are unable to pre-book disabled parking as this is first come first served. The other bays, you are able to pre-book.

Carers accompanying visitors as their carer can acquire a free carer ticket. This can be ordered on our online bookings page whilst purchasing visitors’ tickets, or at our Box Office when you arrive onsite.

Please note that carers accompanying a VIP ticket holder will have access to the VIP lounge, but will not be entitled to any additional benefits associated with the VIP package.

Yes, assistance dogs are welcome at the show.

Yes, although we do not provide any child minding or crèche facilities. Tickets for children aged 5-18 are £8.50 and entry for those under 5 is free.

There are catering outlets inside The Business Design Centre plus plenty of cafes, bars and restaurants a short walk from the venue. 

You are also welcome to bring a packed lunch from home with you to eat in the venue.

There is a cloakroom available at the show. Here you can leave coats and luggage for £1.50 per item, £2 for larger bags and suitcases (prices correct as of March 2024).

This year we aren’t producing a Show Guide, but you can collect a show map when you arrive at the Merch Desk.

For all ticket enquiries, please contact Customer Service by clicking the link here.

If you have not received your ticket, you will still be able to gain access to the Show by bringing with you the booking reference number provided to you when you purchased your tickets and taking it to the Box Office as soon as you arrive at the show.

Yes, admission tickets are date specific. If you have booked your ticket for the wrong day please contact the team on [email protected] and we will do our best to accommodate you.

Please contact the team at [email protected]. Ticket swaps are subject to availability.

Yes, workshop tickets are sold in advance via our ticket bookings page.

Any remaining tickets will be sold at the show from the Workshop Booking Desk.

Please note that workshops have limited spaces. If the workshop you are interested in has sold out you can request to be put on the waiting list in the case of any participants being unable to attend.

Workshops are non-refundable unless your space can be re-sold to someone on a waiting list.

Your e-tickets will be dispatched straight away. We recommend searching ‘See tickets’ and checking your junk mail. For all ticket enquiries, please contact Customer Service by clicking the link here.

Tickets for The Stitch Festival are non-refundable.

Please be assured that should The Stitch Festival have to be cancelled for any reason, ticket holders will be offered the choice to transfer their booking to 2025 or receive a refund.

Please note that if you choose the refund option, the full cost of the entry tickets and/or workshops will be refunded but the transaction fee will be retained.

The transaction fee covers the costs of processing your order, producing your tickets, and in the case
of postal delivery, the packing and delivery of the tickets to you.

The fee applies to postal, print at home and e-tickets to cover the costs of: credit card fees; ticketing technology; onsite scanning staff, customer services and administration, all of which are involved in the processing, production and issuing of your tickets as well as safe and secure access to the event.

We are doing all we can to manage these costs amidst all costs rising to deliver events and constantly reviewing fees and the customer experience and value for money at our events.

The transaction fee applies per order not per ticket. For example, if you purchase six tickets, you only
pay one transaction fee.