Frequently Asked Questions

The Show is open from 27th February – 1st March 2020. Opening hours are as follows:
Thursday – 10:00am – 5:30pm
Friday – 10:00am – 5:30pm
Saturday – 10:00am – 5:30pm
Sunday – 10:00am – 3.30pm

The show takes place at The Business Design Centre, Islington, London. The show can be easily reached by train, tube, bus, coach or car. Click here for full details on how to get to the show

The venue has a dedicated car park (but there other public car parks located in close proximety to the Business Design Centre). To use the car park at The Business Design Centre it is strongly recommend that you pre-book with the venue. Book your space here.

The Business Design Centre access is via the main entrance on Upper Street. There is a ramp for wheelchair users to access the main entrance. Once inside there are lifts for disabled users to access all the floors.
The Business Design Centre has it’s own carpark. There is an underground car park with 8 dedicated blue badge holder bays on level C. Access to the forecourt and street level is through our passenger lift. (Pre-booking is advised. Please call 0207 288 6718).

A limited number of wheelchairs are available on loan for use within the venue. These can be booked in advance by calling our concierge team (0207 288 6475) so when you arrive at the venue this will be ready for you upon proof of identification.

When accompanying somebody in the capacity of carer, your entry to the Show is free of charge. To request a carer ticket, get in touch with our ticketing team See Tickets on thestitchfestival@seetickets.com with your name, order number and the reason for requesting a carer ticket
Please note carers accompanying a VIP ticket holder will be allowed access to the VIP lounge but are not entitled to any additional benefits associated with the VIP package.

Yes, guide dogs are welcome at the Show.

Yes, although we do not provide any child minding or crèche facilities. If your child is under 5 their entry to the Show will be free, between the ages of 5 and 18 they will be entitled to a child ticket and after 18 they will need to purchase an adult ticket. Please follow this link for ticket price information.

Please follow this link for information on catering at the Show.

There is a cloakroom available at the show. Here you can leave coats and luggage for £1 per item, £2 for larger bags and suitcases.

Unfortunately we do not have a floorplan available before the show. However, you can buy a show guide in advance. This will be posted to you one week prior to the event. Advance copies can be ordered via our website when our ticket booking opens.

Show guides are posted one week prior to the event. If you have not received your show guide within four days of the event please contact mail@twistedthread.com

Standard entry tickets and VIP tickets to The Spring Knitting & Stitching Show are day specific. Group tickets can be used on any day of the show. If you have booked your ticket for the wrong day please contact the team on mail@twistedthread.com and we will do our best to accommodate you.

Please contact the team at mail@twistedthread.com. Ticket swaps are subject to availability.

Yes, workshop tickets are sold in advance. The ticket booking for The Stitch Festival will open in November and you will be able to book workshop tickets then.
Any remaining tickets will be sold at the show from the Workshop Booking Desk. Please note tickets are on a first come first served basis and are non-refundable.

If you have selected the e-ticket option you should receive it immediately after purchase. If you have opted for your ticket to be posted to you then tickets will be sent out ASAP, it should take no longer than two weeks to receive your tickets.

If you have not received your ticket you will still be able to gain access to the Show by bringing with you the booking reference number provided to you when you purchased your tickets and taking it to the Box Office as soon as you arrive at the Show.

We are sorry, but tickets are non-refundable.